The 12-month programme is based around 3 quarterly meetings (known as Huddles) and one 2-day retreat, interjected with continual support in between each session.

Members can join at any stage of the programme on a rolling 12-month contract.

Huddle One – “Leadership and People”

0800 – 0830 – Arrive and breakfast
0830 – 0900 – Morning warm up and interactive icebreaker activity
0900 – 0930 – Chair intro
0930 – 1030 – Guest Speaker (part one) – “Leadership”
1030 – 1045 – Break
1045 – 1115 – Peer Review of Leadership 360°s
1115 – 1215 – Guest Speaker (part two) – “People”
1215 – 1245 – Peer Review of Employee Engagement Reports
1245 – 1330 – Lunch
1330 – 1400 – Afternoon warm up and interactive icebreaker activity
1400 – 1515 – Mini Huddles Session with the Virtual Board
1515 – 1530 – Break
1530 – 1645 – Mini Huddles Session with the Virtual Board
1645 – 1700 – Learning Points, Actions Logs and #KBH Leadership Toolbox
1700 – 1830 – Networking and close

Huddle Two – “Sales and Service Excellence”

0800 – 0830 – Arrive and breakfast
0830 – 0900 – Morning warm up and interactive icebreaker activity
0900 – 0930 – Chair intro
0930 – 1030 – Guest Speaker (part one) – “Sales”
1030 – 1045 – Break
1045 – 1115 – Peer Review of Sales Audit
1115 – 1215 – Guest Speaker (part two) – “Service”
1215 – 1245 – Peer Review of Service Audit
1245 – 1330 – Lunch
1330 – 1400 – Afternoon warm up and interactive icebreaker activity
1400 – 1515 – Mini Huddles Session with the Virtual Board
1515 – 1530 – Break
1530 – 1645 – Mini Huddles Session with the Virtual Board
1645 – 1700 – Learning Points, Actions Logs and #KBH Sales and Service Toolbox
1700 – 1830 – Networking and close

Huddle Three – “Operational Efficiency”

0800 – 0830 – Arrive and breakfast
0830 – 0900 – Morning warm up and interactive icebreaker activity
0900 – 0930 – Chair intro
0930 – 1030 – Guest Speaker (part one) – “Operational Efficiency”
1030 – 1045 – Break
1045 – 1115 – Peer Review of Operational Review report
1115 – 1215 – Guest Speaker (part two) – “Profit Efficiency”
1215 – 1245 – Peer Review of Profit Maximiser report
1245 – 1330 – Lunch
1330 – 1400 – Afternoon warm up and interactive icebreaker activity
1400 – 1515 – Mini Huddles Session with the Virtual Board
1515 – 1530 – Break
1530 – 1645 – Mini Huddles Session with the Virtual Board
1645 – 1700 – Learning Points, Actions Logs and #KBH Operational Toolbox
1700 – 1830 – Networking and close